Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal hat, we will test in winter
I bought it for myself to ski. Very cool, the color such as in the picture (ordered pink), sent quickly, came quickly enough to Belarus. Approached perfectly, very satisfied!
The order came quickly not damaged and corresponds to the description.
Quality item. Very warm. Sent quickly.
OK
Excellent comfortable hat, good quality. Fully correspond to the store's photo. I arrived very quickly. No foreign smells. Although the valve on the mask is small, the glasses when breathing quickly fog. But the hat is still class!
продавец отправил шапку, но только другого цвета, я заказывал красную. открыл спор, продавец возвращает частично деньги.
I ordered my husband, I liked the hat.
шапка очень среднего качества. в принципе за свою цену пойдет. заказывал две, одну красную, но продавец решил вместо красной прислать жёлтую.
Cool hat
Thank you
Good mask for fisherman with glasses
Order came all right
got tham
Внутри шапки везде торчат нитки, качество ожидала лучше, судя по отзывам. Непонятно как закрепить уши шапки наверху, чтобы носить как ушанку. В целом как на фото, но опушка, кажется, вся облезет
Good fit. Good workmanship.
The top is bologna inside a soft fabric. The mask is removable with elastic bands, but the rubber bands are short and the breathing valve is just a hole in plastic, the inner fabric does not allow air. The tape on which the glasses are held is adjustable only on one side, which leads to a shift from the center. At 58, the hat was dressed.
The parcel was deployed by the Customs, the store returned the money. All is well
Came quickly, cool hat, pulls on its amount
The hat is certainly not bad, but the quality (the threads stick out, sintepon, the Velcro is weak), and so of course the idea itself-the style is very interesting even
A grade
ребенку нравится,зотя выбрали большую как на меня,очки пойдут настройку,маска тож наазрослого,ну а шапка сыну
nice and warm highly recommended
Caps Super! Not the first time I order from them, but in this two of them came without glasses, I hope to make a refund so that I can re-order. And so the thing is unique!
шапки пришли все хорошо