Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very very very good quality love it
The goods went almost two months. Packed well. Inside the white cream, the texture is pleasant, light smell. Wow-the effect after the first time was not, but I did not leave it for the night-I use it as an ordinary mask.
Great product. I ordered a second time.
good store
Сервисом магазина очень довольна. Быстрая доставка, надежная упаковка. спасибо за подарочек к заказу!
Description accurate is the second order that I do the cream is delicatissima and pleasant lightly scented and easy assorbirsi
Beautiful face masks-the skin is so gentle after applying in the evening. I order not for the first time. Very happy. Delivery is a month. I advise everyone. Thanks to the store.
Good presentation, well-packed, no application
Arrived before the date well packed, we'll try it
Very beautiful
Packed well. Quantity is According. I haven't used it yet. I do not know what the result will be. Bags are small, inside the liquid. I thought there would be masks on a fabric basis. And this is the usual masochka, in a single bag. It was possible to make all in one tube. This option is convenient for travel only.
well packed. shipping ok.
Beautifully packaged, in perfect condition
Wonderful mask! The skin after it is very velvety and tender, like a baby)
Сыворотка пришла в целости и сохранности за две недели. Буду пробовать и пользоваться, уверена, что будет отличный результат!
Super
The first thing: the store is serious and very responsible, the shipment was fast and super well packed and the sealed box arrived in perfect condition. Second: the article is as described, box of 30 units of 2 gr. Each, in my case the content serves me for 2-3 uses. About the effect: it is very hydrating, with a very nice smell. I recommend 100%
using it for month by now. good mosturising quality
I order not the first time-I like it very much. This Cream moisturizes and aligns the skin well, does not cause irritation and allergies after application. Like small packages that are convenient to take with you on travel and business trips
The goods is arrived quickly and well packed. I still haven't used
Thank you, I got item! Everything looks very well. I dont test it. ,
Description accurate, everything seems ok, arrived on time, did not communicate with the store. I can recomand this product and the seller.
Good store, send fast delivery in two weeks! Got in the air bag. 30 bags in a box. The mask is applied for the night, fat. In the morning, no greasy shine, the skin is soft, well-groomed. Further results can be said, only after a while. Thank you store!
llegó mucho antes de la fecha ahora a probarlas
The skin looks radiant, moisturized. Applied at night