Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I ordered size s for my daughter weighs 45 kl and measures 1,50cm, it's perfect I'll order again.
my granddaughter loves them good quality comfortable underwear
Super fast within come size is good so order not much too large! Nice packed with small gift. Thanks store.
The quality is good enough, the store liked it, as clearly explains, put a gift, it came very quickly to Moscow. I took XL to 50 size, approached, but it was possible to take a smaller size. I advise the seller, in good faith, I will order more.
Super comfortable and size S very good. And the store sent me a present.
Size well but not yet tested
Thank you for the gift
Panties of good quality, soft, pleasant to the touch, I recommend
Very quickly. Look nice. Recommend
Supershvidka delivery. Definitely recommend
On the waist circumference at the waist 75, the hips 96 "ICA" came up perfectly, my wife was sooo pleased! the store is a respect, the quality is good, in the rest
The product is of very good quality, the very good and neat finishes, the excellent elastics, the description of the carving is very accurate and I arrive in 2 weeks in Chile. Plus he came with a little present. Thank you very much store. After use I will upload more comments
Fast delivery, good goods, the store put a gift, very nice of him, prosperity to the store and all good to the seller, I will still order
Quality superr. Size fits.
Good quality and size. Delivery without problem and bieen wrapped. Besides, the winner has been detailed. I just got it and I haven't tried it.
Very good, the store. I send a little present, thank you
They look very good quality and arrived very fast. The size is complete. I asked for a bigger size but with my regular size it would have been perfect.
It looks great, just like the picture. The material is of good quality. It came very fast.