Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice panties. Thank you! I order not for the first time
On p 48 ordered XL bolshevats it was necessary for a smaller size, and so fully correspond to the description, delivery fast
perfect thank you
Beautiful panties, for such a price straight top)
Super
Very nice the quality looks good, just a little bit big I think the S would have been more tight but of super good rest. I recommend the store and delivery was fast
muy bonitos y la talla perfecta gracias
I love them, they're very nice, they're also very comfortable, I recommend them, the perfect size, I wear a 42 and coji XL thanks
OK
Quality OK
I am very pleased with the order for the second time I order. On our 46R took M.
Perfect fit! Size is correct!
Good Underwear, only I did not guess with the size
Very quickly delivered! Cool panties! Thank you!!!
Came linen as ordered. On beige panties stuck out threads, began to communicate with the store about the return of funds. The seller did not want to return, offered only $0,5 discounts on the trail order. Opened the dispute, half the amount returned. Quality is nice. It came to UKR Mail
fast delivery and comfortable pantie and sexy
Más bonitas de lo que esperaba. Aunque recomiendo pedir una talla más.
good
I make an order for the second time, everything is clear, there are no comments.
El de color verde es un poco mas grande que los demas, pero llego todo muy rapido.
Without precious and very comfortable, I would buy them again
Come quickly. No defects
very good underwear but really big sizes. M size like Xl. if you wear M size then take S size this panties. lace is very nice. delivery around month. can recommend product and store.
The goods have come, thank the store
In my 42-44, the size of M. quality is good