Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good product
Good qulity
Size in size go. Came up perfectly. Thanks to store for fast shipment.
Great locks. I took Kettler for the simulator. Just right. Keep firmly
Great clamp
Excellent.
ok
The castles went to Tomsk for 20 days. Were sent almost immediately after the order. I did not communicate with the store, there was no need. Locks are normal, on homemade dumbbells approached. Only I warn you, those who will read the review, take the locks need a tutelka in the tube. I took 30mm. Grif dumbbells and thought that the bar would fit .... the rod is also homemade but 28.5mm. And... the locks were very large. And before that, I took locks at 25mm. For another dumbbell and also did not fit, could not pull on 28,5mm. And so in general, the locks are good, 30 kg of side, vertical, load, hold freely. I recommend to buy.
Great product as in the description and as in the picture I recommend the store
Good store
Excellent clamps, approached 30mm
Well received article as in the description, very satisfied I recommend it
Great lock
отличный замок
Very accurate and easy-to-use accessories, easily hold up to 10kg per dumbbell.
Came quickly, in fact, not yet tried.
Нормальные прищепки, блины держат
Good item
Годно
perfecto y muy rápido la entrga
Got what I ordered
I ordered 25 diameter for the neck, no fixation. I had to squeeze the ring. Chrome flew away. But they began to clamp the neck. The store on the dispute returned most of the funds.
easy to put. hold the weight in a good way
very fast graet item
Everything corresponds to the description