Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellente perruque et excellent communication avec le vendeur au top
merci venu rapidement et super jolie
J’ai reçu la perruque en moins de 10 jours , la perruque est arrivée a la bonne longueur et la qualité les filles, MAGNIFIQUE, foncez commander n’hésitez surtout pas , le vendeur est tres a l’écoute . Je vous ferai un update mais pour l’instant l’a perruque est parfaite !!!!;)
The lace is definitely not HD, and it the hair is very thin.
So soft, beautiful quality for the price. Great customer service. Quickly received.
180% Density 13*4 24’’ Shipping: I received it in 5 days. Communication: The store makes sure they stay in contact with you and makes sure that you are satisfied also. they do respond quickly. Overall: The hair is every soft, true to its length, and full. Bleaching: I ONLY bleached the knots and it takes bleach well. I did have to pluck because the hairline was full and i wanted to achieve a more natural hairline. I’ll be back for more feedback on this unit.
Shipping was super quick
I received it today and frankly too happy she is super beautiful the strands are very flexible and sublime I highly recommend. And the supplier who sends you messages to know if you have received the top .. And I received them not even 2 weeks
Great quality and really fast shipping
I placed the order Sunday and got the hair the following Wednesday. Great shipping, right before my birthday. And I really love the quality and how it comes pre plucked, definitely will be purchasing more hair in the future. I haven’t done anything yet but bleach the knots. Also true to length and lil to no shedding.
Super thick good lace and very good communication good service i wil order again
I think it's the best wig I 've ever ordered!! Fast Shipping & receipt 2 days in advance! COMMUNICATION with the store ARCHI TOKOS they are great!!! The wig is very long (26p) well supplied!!! (220%) I intend to dye it! When I go to ask I will post photos returns, for now I leave you with that, update on my SNAP very soon the chicks abiiy243
Shipping was very fast. The hair is pretty. Just too hot to be wearing a lace front wig. And the lace was difficult to hide/blend in with skin.
Excellent quality, I will buy again. The store shipped with TNT very fast delivery and I got gift from the seller. thanks
Perfect fast delivery
BEST HAIR COMPANY ON ALI!! They communicated with me well from the beginning because they were out of 14” I had to get 16” I didn’t regret that. They explained the process and how long it’ll take. I received the hair within 4 days max fastest ever on AliExpress. The vendor was very nice and also kept me up to date. Don’t hesitate to buy from them, I have bought from a lot of the top leading hair companies but I have to say this one tops them. The hair is silky, thick and when i say it barely sheds it barely sheds. The lace is also HD and easy to bleach the knots. Doesn’t need a lot of plucking also. I love this hair and i will ONLY be purchasing from this vendor from now on. Don’t hesitate ladies.
This is the best hair I have even bought on AliExpress so far. It is so soft and so shiny. You really don’t have to do anything to it. It doesn’t smell that bad. The shipping was pretty fast I think in 4 days I got the hair
perfect. very thick
Nice and silky
GET THIS WIG OMG! the hair is so smooth and soft, it hasn’t tangled once and has no shedding. The store had very good communication and messaged me many times to make sure i liked the wig. You will not regret getting this wig, it is perfect!
so thick n full, i’m thinking about dying this wig so i will add pictures after i dye the ends n wear it for awhile, but straight out the box it’s beautiful n true to length, even after washing the hair there was little to no shedding
Really good quality
Very nice wig exact length, fast delivery and the store is very nice he responds at any time. Thank you
Wig of very good quality without hair loss. Professional and listening store
Its soft and very full. I love it.