Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love the hair so much
grazie mille
My usual store for a while. Nothing to say negative
It's actually perfect with the thickness. Best hair I've ever bought. Love!
Thanks to the store, my order arrived quickly, jaime too my locks, very good quality
Excellent service, I arrive in 6 days to Spain, good store, + 2 SUPER cute gummies, Q gift! Glad! Hope Q hair is the same! Repeat without fail! Thanks!
Beautiful Hair
fast shipping and nice hair
Love this hair
Thanks so much store,at long last I have received my beautiful hair
hair is very beautiful, no shedding and no smell. The hair is also as described. I will be buying again for sure. Also, communication with the store was great. I will definitely recommend FDX hair.
The is absolutely amazing and thick from the root to the ends.
I alreadyreceived my order now and the hair looks amazing beautiful I have not put it no yet .when I will show it off the store was so amazing. 5 star
I'm loving this straight wave . I just got it in the mail, tried it on and I'm in love. I love everything about it
Best hair ever! Super fast! Came to the Germany super fast! So soft! No tangle no shedding! I will definitely buy soon again!
Very long and soft. Im happy with it!
ooo la la my hair came oh yea!!! one bundle had a slight odor but nothing a little wash can't handle. I order on Monday and it came on quicklyyes for shipping also came with some eyelashes (I don't wear them but hey someone does). once I install I'll be baaaack. thank you much
I received the hair . OMG! super super soft! i was expecting it to come in the bag like i have seen on Aliexpress, but it was just stuffed in a shipping bag. it came with a beauty blender that i will use and a pair of lashes which i will not, as i dont really wear falsies. hair seemed pretty true to length with thick ends.
The hair is so soft and sliky straight. I will definitely order again. thank you very much for the gift with I am very happy
Order received very quickly. Seller friendly and helpful. Quality very good and soft after first washing. Product Quality and suitable price
Great Buy. Would absolutely buy again, lil shedding, soft to the touch, true to its length. The hair is super full and it feels soft like butter.
Beautiful hair. Long lasting, no shedding, or smell. the only ones I order from.
i love it
sooo happy with my weave. it looks and feels like the real deal, wow i love the texture, soft and most important its thick....loving the suprise gift too. the store was communicating with me all the way.
Thank you, very very pretty Wick, and the order arrived quickly, I like, I will order again