Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quickly delivered. Thank you.
Shipping fast. Let's see after a month of application
very good
Best Product
The parcel to Ukraine was 1,5 months. I'll try-I'll share the impression!
The cream Received, thanks to the store quickly and very beautifully packed, I put 10, thanks to the seller, I recommend.
All delivered in time, packed super good, everything is whole, the quality of the products will see how will work. In general, satisfied, thank you to the store for the gift (masks for the forehead)
Product corresponds to the description and photo, not yet used has just arrived. Professional store fast and serious shipping. Nickel packaging. I recommend it. Another notice will be published later.
Delivery to Kiev three weeks. I order the second time. The cream is cool. I use it as a mask on my face in the evening. Partially removed pigment spots and fine wrinkles. I recommend this store. (once I ordered from another seller, the cream was a little cheaper. But the cream did not come and the money was not returned)
I received the parcel. Cremick really liked. Nice structure. It absorbs well. Thank you store. I'll order more.
The smell is beautiful as described by the store I liked very much but I did not start using it I will add a comment after I see the results
I haven't tried it yet.
I got it intact. I did not use it yet. I'll write later.
I love it, I recommend it
Arrived quickly. Not sure how effective it is yet.
Nourishing
I started using it and it's not bad.
The order came quickly to Moscow. It's fine. The packing is good, inside there is a stick for applying the cream. We just have to try. I hope it will fit and will not be any allergic reaction. Thank you store. Good luck and prosperity.
Got order! Thank you store! Order came quickly! I order it for the first time and I like it very much!
Product as advertised, lived up to expectations, back to buy again so download my stock, recommend to all working with goods, excellent quality.
Light, nice but beware of the gold color that can leave traces.
Product very well thank you...
I received the cream only in late May. The order was made in February. I haven't tried it yet. Smells good. Packed neatly. The store put a small gift. Most likely the cream has been in our mail for a long time.
It's okay. Only I will not understand
Super