Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, happy with the purchase - thanks!
Пришел очень быстро! Принес курьер, до Тюмени за 10 дней! :) Огромное спасибо проавцу!
i ordered for my aunt in ukraine she got it in 2 weeks.she likes very much.i recommend this store.thank you.
i got my order in a 2 weeks.very good,nice and pretty color.not to hard like i was thinking,but ok.thank you.i recommended this store.
Super
Заказала в субботу и уже в четверг забрала заказ, очень быстрая доставка. Товар полностью соответствует описанию!
Good product, I recommend!
Drove with Tmall, came literally 4-5 days before St. Petersburg. There are no complaints, there is nothing more to say. :)
Доставка 2дня до Москвы. Коврик отличный, качество супер. Единственное , когда выбираете экспресс доставку, то она приходит не на почту, а в какую то контору доставки )Пришлось ехать 11 км, а не идти 5 мин до почты))) А так все супер, продавца рекомендую
Советую
Быстро качественно. Рекомендую
Everything is fine, thank you.
It's been a week. Excellent quality. Convenient storage bag. Recommend!
I ordered already 2 times, the pillows under the neck are good, it is necessary only after getting them to pass on the balcony, the smell is exactly windy, it's an excellent excellent purchase
I order the mat for the second time, I gave the first one, but then I realized that I also need it. Quality is good, I advise you very much. Delivery in 3 days
Полезный товар и очень быстрая доставка! Спасибо продавцу.
Just got it. I haven't used it yet. The fabric is removable on both the pillow and the rug. The handbag is roomy.
Igual que en la imagen, envío en 10 días
Thank you. I did not expect that this order would be delivered so quickly to me directly home. Good luck and prosperity. Vladimir
Excellent. Fabric cotton, mugs sharp. The effect of using is good.
The order came in 3 weeks. All needles are in place.
Excellent mat, I order the second for the family, the delivery is very fast, the effect is excellent. Recommend!!!
Set as in the photo plus cover. Very convenient
It's like the description. Photo matches. Quality is good. I was pleased with the purchase.
Very fast delivery, everything good