Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came quickly, normal panties
Perfect! Perfect!
All norms. Take 2 sizes larger.
3 time I ask for the same underpants and the truth as very comfortable. Thank you
I order the second time! Panties are good. Over a year of socks. Took two identical sets. Delivery two weeks before Kursk. Packed well.
I take the second time, Super
I order it for the second time. My husband likes it. This time I ordered 2 packs, correspond to the dimensional grid
Very quickly came the order. Expected after 18 days, but came in 12.
Delivery fast quality chariot
Good quality, for 4 years only them and order
Quality is excellent!!!
Panties of good quality, pleasant to the touch. When washing, they did not shed. The price is very nice. I'll still order.
отличные трусы
Super! Size XL suits polskiemu M. Have reached to paczkomatu in 2 wks
As always on top. I take it for the third time. Quality is super. Fast shipping. Packed also very good
I take the second time, the ideal truhans. Do not press, do not press, for a year is definitely enough. 178/79 S
Normally came quickly, I take the second time.
Good and cheap panties
The parcel came quickly, 2 weeks to Mo. Panties of good quality, stretch well. For the first time I order.
Good panties, not the first time I take
We sat HHL well. Fast delivery to Ukraine. I order not the first time
The quality of the panties is satisfied, the only thing that, the gray panties turned out to be smaller by size
Хорошие, маломерят на 2 размера, будьте внимательны
There are no complaints about the quality of the goods and packaging, panties :) Wear XL ordered 3XL Chinese approached perfectly (on the panties themselves marking European L-Chinese 3 XL) I put 1 star for the service of the store because the parcel was not delivered to the post office, but passed the courier service and I tried to get it for two days, spent time and money I didn't order 't pay for this shipping method. In short, next time I will be able to order innersi, there the fabric is like denser and embroidery is rich on an elastic band) and delivery to the mail without without without without
The order came quickly, despite the fact that it was first lost at customs. I wrote to the store that the order is not tracked and it was canceled at all. He sent it again. A week later, I already received the order. Panties of good quality, the husband is happy. We sat down well, nothing presses.