Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-50 Business days |
Canada, Europe | 10-50 Business days |
Australia, New Zealand | 10-50 Business days |
Central & South America | 15-50 Business days |
Asia | 10-30 Business days |
Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I relieved refundb, but not the product
I like it, thanks
Communication with the store has been correct at all times, but due to logistical problems I never received it
Mat dotarła quickly, is super quality! IN this price is really cool equipment, on which I am able to wymasować wearing back :-) recommend store, all is exactly as the description.
Very satisfied with the order. The flowers are very sharp, they can not be distinguished from the original.
Great thing! Relax so that you fall asleep)
Excellent
All in how best fine. Very good mat. I am Glad.
Product detailed description. Very nicely made. Very good contact with the store. Czekałam for mat over two months but was worth. Lengthened lead time for goods probably wynikał with this, that meanwhile were Christmas a situation pandemii not ułatwiała. Mat packed in a bag of the same material. Very good quality product. Recommend.
Mat is super, feel pleasant heat on the back and relax.
Extra qualityand
Very good product.
Отличный коврик!! Не ожидала, что будет такой аккуратненький, ровненький. Приятный цвет. Шипики все целые. Внутри тоже всё очень хорошо сшито. Можно смело покупать на подарки! Я очень довольна!
All fine :)
good quality , vey happy with the product
I like it!
Mat cool. Little took before future, because somewhere up zawieruszyła. Pillow hard, conveniently the lies. See what will be effects. Bag practical because easily mat move.
Seller good. Unfortunately, the parcel did not come because it was damaged at customs. The store returned all the money. I will make an order again.
Cool! Immediately passed the pain in the back, long wanted this. Thank you
looks same like in the picture. really good quality.
The sprockets as on the original quality of flax are slightly different from the pronomate and there is no corporate Lotus and so in general qualitatively made. Compared with the original one in one
все хорошо,но очень долго шел
Very good mat, inside is real coconut
Very cool, natural cover and removed, like a real pranamat
Delivery-2 month to Latvia