Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, 2 weeks in the Arkhangelsk region! Glasses are comfortable with a good review, they pour on glasses with diopters. The mask has a light smell. Per persons
It looks OK. It remains to understand how all this is regulated, so that the glasses do not get hit.
OK
nice product
Quality product arrived in excellent condition in perfect packaging. Very fast delivery in 7 days, with 1 week in advance on the deadline announced to the order. A big thank you to the supplier that I recommend to all interested buyers
Everything came perfectly. Good Goods as in the description!!!
Received in 10 days for France order receipt with ColisPrivé France. Well :)) it's my second order of this product at this store and I'm very happy with the service and the product. Thanks to the seller for his seriousness and his product
Came the parcel in Samara, very quickly, I did not try it on, the smell is, rubber and plastic I hope to weathered. Producer recommend, the shipment is very fast.
Second one i buy. Very good product. Thanks
The size of everything came perfectly. Breathing easily glasses do not sweat. Product and store recommend.
poli kalo
Excellent goods
As advertised, would buy again! Seller is a very good store all the way around and very accommodating plus very helpful!
Exactly as described, thanks.
Excellent product.
Delivered quickly, corresponds to the description, already tried, for the workshop a very necessary thing, I recommend!
Excelente a Máscara!
Mask no future. Money were returned.
The goods came in 3 weeks the quality is good
It came quickly, everything is in order. replaceable filters are included.
All perfect the order arrived very fast I recommend the product and sender
Received in 13 days for France order-receipt. Complies with the description and my expectations. I recommend the store for his serious and his product. Thank you to the seller
The box does not match the shape of the mask. Sealing elements of the mask and glasses are deformed, I hope to straighten out.
As described. Very very good store
Waited for 3 months, the goods did not come. the vinoavts are local. because tracking shows what came out from customs, but did not reach the post office. opened a dispute dispute