Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came, relatively, quickly, tracked. Sent the store not immediately. Received in cut and sealed tape postal bag with the act of broken integrity of the package. In addition to the black postal package, there was nothing more on the product (even a simple transparent bag), there was no instruction, it was the impression that someone sent their own own own own In general, I'm not happy, I do not turn to them anymore, I put in the "black list".
Delivery to Kursk 10 days. The goods looks very good. Sewing quality. One heating mode. You can adjust the heating force by pressing your feet to the heating element. Stood on his feet-heats strongly, sat down-heating weaker. Well, you understand... Vibro works. Like a pillow, too. In general, the description corresponds.
Всё так как написано в описании. Нормально греет, вибрация работает, выглядит сносно. Товар пришёл очень быстро.
OK
adaptateur pour la France , pour unû coussin chauffe pieds
Everything works and the adapter sent the American does not fit the European outlet need an adapter
Product conforms to the picture
Thank you! It was safe and sound!
ok
The goods, unfortunately did not come, the Customs did not release. The money was returned immediately.
Хорошая вещь для тех у кого мёрзнут ног. и как массажёр тоже можно использовать. Рекомендую
It all worked out. The store is adequate. Can buy.
I'm very satisfied
Massage not very strong but still good.
Well received. I like it
Parcel arrived faster
Order 08.12.2020 delivery of the Republic of Kazakhstan 15.01.2021 Works, on the vibrator for each foot. Heating normal Everything is easy to remove for washing
Thank you very much the wonderful product of high quality took a month to reach Saudi Arabia and in good condition
ok
Tôi đã nhận được hàng và sử dụng. Nó rất ấm áp và có sự rung nhẹ nhàng rất dễ chịu. Tôi thích nó. Cảm ơn bạn rất nhiều. Chúc bạn luôn luôn có nhiều khách hàng.
Arrivé dans une sac plastique mais sans dégâts. Procure une chaleur agréable et petit massage par vibration.
The product went short, corresponds to the photo and description, it works. 2 modes (heats and slightly vibrates), you can turn on simultaneously.
Received rather quickly. Great quality!
Everything is ok, thanks for
this store offers best deals in the world i guess. gotta love the seller, it's always fun and productive to have a chat