Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very neatly everything was folded, and perfectly packed. The fabric is pleasant, the order is satisfied. Delivery 2 weeks to Chelyabinsk region
good
Good Goods. Quality sewing. No strings. Size and model of comfort X1 in Russian 46(92 76 96) height 170 cm.
Cool nightie, in the kit even Cups went, ordered for the morning of the bride
The quality is super, the size approached perfectly. I will order more
Good quality bathrobe. came quickly
Parfait
It came in a week in Kostroma! The size approached perfectly! On height 168, weight 53 is excellent in general! the quality is very pleased! No sticking threads, no smell, only steam and ready! Highly recommend!
I love the items !!!!! thank you very to the store !!!!
The kit is worth its money. White color on tanned you, looks like a bomb. Recommend store
Bellissimo
What I expected, it came. The purchase is very satisfied.
Super recommended this store, good communication, solokes the problem and shipping is super fast and with tracking
Best product and quality! Very fast delivery! I recommend it 100%
I love it is beautiful and if thanks to the comments coji a size more than I use and it is perfect I will buy again
A beautiful set, the size approached my 46 perfectly, delivery super fast to St. Petersburg, I recommend the store
Quality kit, delicate fabric, size matches. Recommend
جميله وخامتها ايضا رائعه انصح بهذا المنتج احببتها
And the robe and the nightie are described for sure. The set is very beautiful. The store is responsive and is in contact. I recommend it. The goods came quickly.
Perfecto
Better quality than expected!
Article conforms to the description. Very good quality fabric
Perfect same in the photo, for the comments I took an L and I wear an S, and I look perfect
Beautiful and high quality! Very neatly packed! The seams are even! Advise! The goods came in 20 days.
Everything is perfect!