Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice order arrived in 5 years very happy thank you to the store
Arrival in less than 2 weeks, good quality of strands.
great customer service
Great Quality!!! And it came 4 days!
The hair was very soft and bouncy! The length is true and the density is perfect. I have not installed the wig yet since I have one on already but will update my review afterwards. I don't foresee anything being wrong
Best hair... very full,love 8888888888
Nice wig anyway I expected longer but it's okay I'm not desus tokossssss
Even by coloring the hair they are always as soft
this hair is so perfect and it comes with no smell. it was really full and delivery was really quick! the vendor is amazing and always responds quickly. will definitely be buying from this vendor again!
Very soft, true to length
hair was great, it smelled good and was super soft. there was barely any shedding. i am in love with this wig and it came faster than expected!!
love it
Really great hair this is my 2nd time ordering this hair love it
Package came super quick less than a week! Hair is super full and it also cam with goodies will be back with photos after I install! I recommend this store very great communication
what I ordered is what I got.its real not fake
Very soft and nice and thick it comes pre plucked . The store kept communication with me all the way till I get my package . She didn’t stop tracking it until I got it . It came fast like 4 days I believe. I’ll highly recommend it .
Perfect, the hair is silky and odorless
Arrival in time I'm too happy, it responds very quickly, me who does not trust the stores this seller I highly recommend it to you, I am very demanding on the quality of the strands and the lace is of very good quality, highly recommend
I normally don’t do feedbacks but this is by far THE BEST WIG IVE EVER HAD. I ordered 28’ x 180 density. No shedding, no tangling , true to length , nice & full . Most definitely ordering this wig again
Love the hair & very fast shipping
THANK YOU SO MUCH YOU ARE GREAT BUSINESS PERSON