Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shadows are chic, bright both simple and base. Exactly what I wanted from them when I bought. Came quickly enough-five days from Russia to Moscow. Were well packed, however one of the cells that could assemble and seal was damaged in the pallet. The goods are happy! :)
She came to Moscow in five days. The colors are the same as in the photo, all bright. Packed well, came without consumption.
Very fast delivery courier wife very satisfied
Made an order on July 2, took 8 Delivery by the DPD service is quite fast. Already 8 took the order at the point of issue The store answered all questions Shadows came well packed, brushes too, each was in its bag Later I will add a review with makeup
Good Goods
Good shadows. True, I have a little broken, but the store has kindly compensated. Very decent seller, I recommend)) the pallet itself was even more than I imagined.
The pallet is super, the pigmentation is very steep, especially if applied to the prepared eyelid. Hang out without problems, they can stain a little, but it's not scary
LOVE IT! high quality and it's bigger than I thought
It came in 7 days to Omsk, packed well, all the refils are whole, pigmentation is just 10/10, it's love!
Came quickly, beautiful!
Fast shipping. Exactly 7 days from the date of order. Excellent quality.
Super fast
Came a pallet whole, perfect) has not yet tried to apply, but I hope it will be just)
The goods came quickly, brought the courier. The pallet is very pigmented, wonderful. Brushes are also excellent.
I got it all. Pigmentation like norms.
Norms
Спасибо за быструю доставку в СПб! Заказала 26 июня, получила уже 4 июля! Тени классные, почти не осыпаются! Рефилы все целые, не битые, это важно. Палетка была упакована на совесть: в целофан, 2 слоя пупырки и пакет перевозчика)
very strong unpleasant odor. delivery one month
The product corresponds to the quality, the colors are bright saturated, and very persistent, it is better to apply to the base, the brushes are soft nothing where to fall asleep, I'm very order❤& Middot;
The product is excellent, the store is very kind and communicates at any time, I highly recommend this product. It's like in the picture, do not get out to order this product it is nickel
received. not used yet, but it looks good!
The pallet came in excellent condition. For the package I want to praise the store. Looks presentable, just going to use as a gift. Thanks for the stick❤& Middot; (The goods went 1 month)
Delivery 6 days, packing is good. I take the second time (the first time-as a gift). Liked, ordered more.
Everything is fine!!!!
The pallet came whole and quickly, the colors are bright. Very cool!