Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice lipstick. The color is identical to the description. Very well packed products for delivery. Thank you very much to the store for the gifts
I love this brand. Amazing quality, fast shipping, cute packaging and good offers. Will continue buying from them for sure!
Magnífico, como todo lo de esta marca. Lástima que con el iva todo se ha encarecido demasiado sin duda era una marca de lujo a buen precio.
Ameiiiii
Deserves 10/5 stars. Super impressed with arrival time.... 9 DAYS from ordering to my door in Australia!!! Gorgeous products. Am in love with this company. Have placed more orders. Must Buy!!!
Superb lipstick, the tube is beautiful, very fast delivery, I recommend 100% , super Brand ZEESEA!
Love the packaging and the color is beautiful. Would definitely recommend this lipstick! So unique and classy. You will not regret buying.
I love it.
Very nice lipstick, the color corresponds to the description. Fast delivery.
Lipstick is just super, the color corresponds to the claimed. I'm very happy. The only thing-there were problems with delivery, the store did not specify the phone number and the parcel almost returned to it, I did not receive messages, okay, that I paid for the delivery with the track and tracked .. I spent a bunch of nerves))) but the evaluation did not shoot for it, I'm happy that everything cost me.
A little too dark, I had to be wrong or it's the store. But product nice to see and comfortable and to use. Arrived quickly
The lipstick is beautiful with beautiful details. Still not used but looks same brand luxury pretty heavy and good quality
great cover, and creamy packaged very well i bubble pack
Great design, beautiful color
This is a beautiful lipstick. It's so creamy and comfortable to wear, it's luxurious and the hieroglyphs etched into the side are beautifully crafted. The colour isn't as saturated as I expected, but still a beautiful tomato red. Will buy again.
Lipstick is good. Very beautiful packaging design, of course, nice to hold in hands. In the box and the instruction for lipstick was. The sensations are not very fat (for my taste-more fat than lipstick is more pleasant on the lips), but the lips do not dry. With a light shine, keeps well, does not roll down. The color corresponds to the selected picture
Sorry color as for Picasso is more brick Niz pink. Quality cosmetics as their visual aspects first class.
Magnifique
Very beautiful and high quality!
Beautiful color and pencil design
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Nice packaging, Weighted case, beautiful color
Very nice products. The quality of the product, I can tell, that it is the same as other products from high end cosmetics brands. This is the first time I buy cosmetic products from zeesea and I love it! Highly recommended! Plus the delivery time is also really fast. (1 week from China to Germany). The store also sent me a Picasso lipstick which has really nice color. Thank you!
Super
Very creamy but leaves trasse I would have liked without transfer but I like a lot it's comfortable does not stick good product good communication with the store I still wait my pallets