Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the picture, they look good, lack to prove
arrived safely and early
Great
ресницы пришли довольно быстро, качество хорошее, брала G107 и G108
The shipment took quite a while longer than 3 months, I thought it was lost, but I received it today and they are really very good thin and fit perfect to the shape of the eyes. Very good quality, order again
Very beautiful
Ресницы отпад....заказываю не первый раз. Спасибо.
Not the first time I order here! Great product! Recommend!
These lashes are beautiful. They are soft and feel luxurious. Happy with them
This brand is amazing .. the lashes are soft and beautiful .. absolutely love them
very beautiful I love it
I love it
recomendo
Spectacular thousand thanks
Good ones
very good quality
Для миниатюрного личика с нависшим веком будут большие) качество хорошее)
In a month in Astana came. Beautiful eyelashes are 101, for such a price is a penny. Eyelashes are more expensive of course better. They are for me moderately long 11mm, wear them for the evening or when I make glam makeup. Liked that they look like an extension, a good bend, the hairs are not very thick. And most importantly they are made of soft material, they are bearable for a long time. Not all the goods from this store are so good, others were from barbed non-flexible material.
Loved it.... Very cute and stylish
Perfect too beautiful
I bought bad version of these. But they are great.
Best lashes from AliExpress
Thank you for delivering early. I love them.
Good lashes
Very good quality lashes, hair distribution is very realistic They can be reused without problem, cleaning them between each use Being synthetic just gives me the confidence that it's cruelty free, so you can use them without any guilt. I will definitely buy again