Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He's arrived sooner than expected. Good product
Excellent!
me gustaron mucho, buena relación calidad precio y llegó antes de lo esperado
Заказал 20.06, забрал 09.07. Продавец супер отправил моментально. Кисти упакованы хорошо, каждая в отдельном пакете, по качеству всё отлично. Рекомендую
Thank you, tassels are happy, the goods are well packed, went to Odessa for three weeks. Seller recommend!
Excellent quality, each brush is packed separately, the bristles are soft and well fixed, there are all possible shapes and sizes, I am delighted! In addition the package arrived very quickly, I recommend this store!
Good product, well packed. It's 18 brushes of about 14 cmts. Looks good material. And the same green color. It came quite well in time
Not yet used .. Delivered on time... At first glance, the quality is not bad ..
All as in the photo
Product equal to image, super fast shipping arrive in 2 weeks
I'm happy with the purchase. Corresponds to the description and photo.
Dreaming
Arrived before the date indicated happy with my purchase all well packed I recommend 100% I will keep buying
Good quality. everything corresponds to the description. satisfied
Brushes of good quality, each in individual packaging.
מממ
Good product, a little plastic the wizard but good
I liked the goods very much, I waited eagerly and finally came. I am very pleased with the honest attitude of the pradovz to the parcel, because. Each tassel packed in individual packing
I thought they 'd be exactly like in the picture, they looked bigger, but they're good anyway, they're soft and the color is nice, they came all in their own bag. Although the ones with the most movies were a little crooked, but for the price it is acceptable, I liked them, I recommend them, a complete and accessible set. And speaking of the arrival date was very fast, I was even surprised, recommended.
muy lindas
Llegaron intactos
Товар пришёл быстро, очень довольна качеством
kinda small and the quality is not really good, but it worse for the money:)
More that packed, beautiful product loved
Arrived before the forecast, like