Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is cool, the order came in 2 weeks
не первая пижама из этого магазина. довольна им.
Shvidka deliver. For his thunder, a good pic)
Love it. Everything conforms to the description and photo. Size L is perfect for me 95D at the top. And 40/42 down. Fast delivery. I recommend it.
parfait
Пижама понравилась, посмотрим какая будет при использовании
Pajamas are just super, I order for the second time
Very nice, as the photo indicates
XXL was good for a French 100 F / S on top And M/42 with large hips below I am 160 cm of height and a curvy woman. Still curvy means I have a waist and so on, I don't want to be lost in large clothes so my breast and hips fit in. These pyjamas do the job, I still look like a woman and not a huge potatoes :) The fabric is not extensible but can stretch a teensy bit. Hope that helps.
It is as described by the store. Thanks, I'll buy insurance again
I order the second time. Good pajamas
Pajamas dotarła exactly the as the picture. I am glad.
Excellent pajamas, I order not for the first time, as always happy. Color Cool
Pajamas Super I order 2 times. Recommend
It came very quickly 6 days before St. Petersburg.
Received in 15 days .. Everything is OK (ordered in L for 1m72/72kg. I dress in 40 in normal time)
The product is as the description, very satisfied obrigadaaa
какая она классная))
Very nice, I like it
Piżamka beautiful, material does not look cheap, fit perfectly on my figure. Is very sweet and well sewn. Pack came very quickly, approx 2 weeks until Byłam shocked. Recommend
Excellent pajamas, fully meets expectations. The line is good, nothing will not get along, when washing did not shed, the shape and brightness did not lose.
Quality is good, it came quickly) I recommend! On her s took M., everything came up.
Super rewelacja, very nice. Even soon have not received products with Ali.
All in full accordance with the description of the goods, the best recommendations!
Piżamka very good jakośći. Satin and lace Miekka. Size S perfect for obwod at bust and hips 90 cm.