Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-50 Business days |
| Canada, Europe | 10-50 Business days |
| Australia, New Zealand | 10-50 Business days |
| Central & South America | 15-50 Business days |
| Asia | 10-30 Business days |
| Africa | 15-60 Business days |
*This doesn’t include our 2-7 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mind and Body Fair (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mindandbodyfair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The elements that are perfectly matched with the images or images displayed, unfortunately the rubber bands leave something desirable, and this is not what I expected, they are very thin tapes and we do not see resistance However, the store recommended because the shipment of the material is honest, serious, very fast and the waiting time is very short, an article is strongly recommended for training beginners or children.
works good
Viskas yra-60, cash IR paveikslėlyje, kokybė atrodo nebloga, Dar neišbandžiau☺️
top
The order arrived in 3 weeks, even before the store indicated. They meet the characteristics indicated by the seller and I am satisfied with the purchase.
highly recommended store
All complete.
I was 100% satisfied The comments are misleading. the bands have different rigidity and they stretch enough. they don't look like they'll snap quality
Ok
Excellent product is the second time I ask it I arrive very fast to Costa Rica
Good product
All as the picture
Parfais Merci
perfect
Top goods. Thank you. Ultra Fast shipping
Perfect I recommend direct. Thank you
As a Master Personal Trainer - I am very impressed with the quality.
Very kind store, excellent service and product. I'm satisfied.
good quality
I arrive at the corresponding date, it's just like the description.
Fast and guaranteed. All Ok thank you
Articles if identical to pictures or images shown, unfortunately elastic bands leave much to be desired, it's not what I expected, they are very thin bands and are not seen to be resistant to use over time (a short life). However, the store is recommended as it is honest and serious, I ship the item very quickly and the waiting time was very short, the article for beginners or children training highly recommended.
Conforme à ce qui montrer
todo perfecto
The product arrived after 3 months :(